**It's calls like this that makes technical support better than straight-to-hell telemarketing. Among other things, that is.
So this customer calls in saying that he has a problem with his email. He says he's experiencing a lot of latency with his incoming mails; the last time he received emails was like two days ago or something. And then he goes ahead and tells me this:
"I live in Texas, and most of my customers are from Texas. I understand if they're sending me emails from New York or California, that will take time. But they're just around the block, so why is it taking just as long?